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IT Support Specialist (Help Desk)

Maritec Medical Systems – Westlake, OH 44145

 

POSITION SUMMARY.  

We are seeking someone to join our team to help us deploy and support Practice Management (Billing) and Electronic Medical Records (EMR) software for medical practices. As an IT Support Specialist, you will be faced with a wide variety of opportunities and challenges that require you to use your knowledge of IT, problem solving/creativity skills, and interpersonal skills to effectively complete the planning, setup, installation, training and support in a remote (help desk) environment. This is a great role for someone who likes to work hard, wants to have a direct impact, and is looking to grow their skills in the Health IT industry.

JOB DUTIES.

  • General support of day-to-day customer inquiries – respond to phone calls and emails from customers to troubleshoot questions and issues.
  • Installing software applications and patches as needed including EMR, practice management, anti-virus/malware, and remote data backup utilities.
  • Responding quickly and communicating clearly to customers on the status of their issues and efforts to resolve throughout the support process.
  • Documenting and working trouble tickets logged via the web and through email.
  • Updating customers information in CRM software.
  • Escalating issues to tier 2 and tier 3 technical support specialists.

QUALIFICATIONS.

  • Associates Degree or minimum of 3 years of relevant work experience in a professional environment (required).
  • Interest and desire to learn new (Cloud-Based) EMR/PM software platforms.
  • Demonstrated ability to investigate and identify hardware, network, or software issues and take steps to resolve with limited supervision
  • Ability to diagnose and resolve hardware hard drive issues, memory problems, drivers, etc.
  • Ability to perform domain installation including DNS, DHCP, Active Directory, Group Policy.
  • Knowledge and experience in managing network applications (Ethernet – LAN/WAN, Wireless) with the leading hardware providers.
  • Fluent in Microsoft-supported Windows OS.
  • Experience working in ticketing systems to record issues, customer correspondence, and methods used to resolve the situation to the customer’s satisfaction.
  • Legally authorized to work in the United States without company sponsorship.
  • Previous work experience in the Health IT industry preferred.
  • Previous experience with Medisoft EMR or Practice Management software highly preferred!!

OTHER DETAILS.

  • Helpdesk Hours: 8:30AM to 5PM M-F
  • Location: Westlake, OH (Remote for strong candidates)
  • Salary: $15 – $20 Hr
  • Job Type: Full-time

 

Medical Billing Support Specialist (Full or Part-Time)

Maritec Medical Systems – Westlake, OH 44145

 

POSITION SUMMARY

We are seeking a medical billing expert to join our team to meet a greater demand for billing-related services and assist with the deployment and support of Practice Management (Billing) and Electronic Medical Record (EMR) software solutions.

As a Billing Support Specialist, you will be our internal go-to resource for all matters related to medical billing to help the team take on a wide variety of challenges from training clients on common billing procedures, to resolving problems with clients claims and ERA processing, and potentially performing contracted billing services for medical practices. You will use your breadth of experience in billing operations, billing software, working knowledge of insurance (EDI) clearinghouses, problem solving, and interpersonal skills to effectively support and train users in a remote (help desk) environment.

BASIC QUALIFICATIONS.

  • Minimum of 2 years work experience working in Medisoft Practice Management in a billing service or medical practice.
  • Open to learning new practice management (billing) software applications. Likes to learn and teach others how to use state-of-the-art billing platforms.
  • Fluent and comfortable working in MS Office Suite and common desktop applications. Does not need to be a technical resource, just comfortable and efficient using standard PC applications.
  • Demonstrated ability to resolve customer issues – a resource that can understand the problem and resolve it with limited supervision.
  • Organized – ability to document progress and stay on task to drive project to completion.
  • Comfortable working in a support role – someone who can work with customers on the phone to resolve their issues either verbally or through remote access into the client’s system.
  • Legally authorized to work in the United States without company sponsorship.

PREFERRED QUALIFICATIONS.

  • 4 years experience as a Billing Manager or working in a billing service agency on multiple client accounts.
  • 2 years experience in training and professional education in new software functionality.
  • 2 years experience in a customer support role dealing directly with customers and resolving problems (help desk, customer support, etc.).
  • Comfortable working side-by-side with Technical Support resources.

OTHER DETAILS.

  • Normal Office Hours: 8:30AM to 5PM M-F.
  • Job Type: Open to full-time or part-time candidates. Part-time hours are flexible but a minimum average of 20 hours per week is required with the ability to work up to 40 hours when additional support is needed.
  • Location: Open to office-based or remote personnel. (Candidates able to work in the Westlake, OH office will be strongly preferred.)
  • Salary: Commensurate with overall experience and fit with basic & preferred qualifications listed.

*If interested in applying, please submit your resume along with any special requirements.

 

Send Us Your Resume at sales@maritecmedical.com