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EMR/PM Support Specialist 

Maritec Medical Systems  Westlake, OH 44145 

POSITION SUMMARY . We are seeking someone to join our team to develop an learn the skills to deploy and and support Practice Management (Billing) and Electronic Medical Records (EMR) software for medical practices. As a Support Specialist, you will be faced with a wide variety of opportunities and challenges that require you to use your knowledge of IT, problem solving/creativity skills, and interpersonal skills to effectively complete the planning, setup, installation, training and support in a remote (helpdesk) environment.


  • A people person – someone who is dynamic, adaptable and engaging with customers who need assistance.
  • Fluent in or ability to use MS Office Suite and remote desktop applications.
  • Demonstrated ability to comfortably resolve customer issues.
  • Organized – ability to document progress and stay on task to drive project to completion.
  • Self-driven, dependable resources who is able to work in an unstructured environment.
  • Associates Degree or 1 – 2 years of relevant work experience.
  • Legally authorized to work in the United States without company sponsorship.


  • Previous experience with Practice Management (Billing) and EMR software.
  • Knowledge of the medical office environment.
  • Some knowledge of IT including computer hardware, software, operating systems, and network applications for troubleshooting.
  • Experience working in a call center, inbound or outbound, handling technical or application support for Windows and Mac operating systems.
  • Ability to train and educate end-user on new software functionality.


  • Normal Work Hours: 8:30AM to 5PM M-F
  • Salary: $15 – $20 per hour depending on education level and relevant work experience.

*If interested in applying, please submit your resume along with any special requirements.

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