Support Services

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Maritec Medical Systems offers a full range of technical support services to help maximize your practice operations and workflow.

Medisoft Support

What We Know

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Products & Partners We Support

What We Do

Virus Removal

ePrescribing

Security Assessment

SW Installation

Quarterly Updates

Data Corruption

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Support Options

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Monthly Premium Plan

The best deal – combines annual support services, internet backups, antivirus software, and supplemental annual training in one monthly fee.

Monthly premium clients receive unlimited support & top support priority.

 

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(Semi-) Annual Contracts

Multi-tiered user plans for EMR and Practice Management installations.

Contracted clients receive unlimited support & priority status.

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On Demand (Per Incident)

For sites that have experienced staff and can debug low-to-mid level issues themselves

Support Contract Terms

Support contracts and plans cover operational use of the sold software by trained end users.  We will troubleshoot issues with claims or statements, give time-saving tips and shortcuts, and help in utilizing different features in Medisoft. In addition, installation of Medisoft Service Packs (updates) is included, to keep you as current as possible.

As a one year support renewal benefit, we will provide a complete MediSoft data tune up, including removal of temp files, database configuration check, review of file maintenance and backup procedures.

Note:  Items that require standard IT investigation (e.g. network and server troubleshooting) and customized requests (e.g. reports) are not included in support contracts and will be charged at current T&M rates.

Technical Support Call Center

Need To Talk Now?

Contact Us at 440-899-7067 and let’s take a look.