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Support Services

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(440) 899-7062
Technical Support Call Center

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Maritec Medical Systems offers a full range of technical support services to help maximize your practice operations and workflow.

What We Know

Medisoft Support

What We Do


EMR/PM Technical Support

Classic helpdesk troubleshooting for server and cloud-based software solutions



Inbound/Outbound Lab, Immunization, and other customized needs


HIPAA Security Assessment

Assistance with technical evaluation for HIPAA compliance

eClaims Setup & Resolution

Setup and resolution of claim submit failures



Registration and quarterly updates to ensure drug interactions are up-to-date


Software Installation

Installs and upgrades are a breeze by quickly and efficiently getting you running

Support Options


Unlimited Monthly Premium Plan

The best deal – combines annual support services, internet backups, antivirus software, and supplemental annual training in one monthly fee.  Monthly premium clients receive unlimited support & top support priority.

Unlimited (Semi-) Annual Contracts

Multi-tiered user plans for EMR and Practice Management installations.  Contracted clients receive unlimited support & priority status.

On Demand (Per Incident)

For sites that have experienced staff and can debug low-to-mid level issues themselves

Support Contract Terms

Support contracts and plans cover operational use of the sold software by trained end users.  We will troubleshoot issues with claims or statements, give time-saving tips and shortcuts, and help in utilizing different features in Medisoft. In addition, installation of Medisoft Service Packs (updates) is included, to keep you as current as possible.

Note:  Items that require standard IT investigation (e.g. network and server troubleshooting) and customized requests (e.g. reports) are not included in support contracts and will be charged at current T&M rates.