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Maritec Medical Systems offers a full range of technical support services to help maximize your practice operations and workflow.
What We Know
What We Do
EMR/PM Technical Support
Classic helpdesk troubleshooting for server and cloud-based software solutions
Inbound/Outbound Lab, Immunization, and other customized needs
HIPAA Security Assessment
eClaims Setup & Resolution
Setup and resolution of claim submit failures
Registration and quarterly updates to ensure drug interactions are up-to-date
Removal and recovery from cyber attacks infecting server and PM/EMR software
Unlimited Monthly Premium Plan
Unlimited (Semi-) Annual Contracts
On Demand (Per Incident)
Support Contract Terms
Support contracts and plans cover operational use of the sold software by trained end users. We will troubleshoot issues with claims or statements, give time-saving tips and shortcuts, and help in utilizing different features in Medisoft. In addition, installation of Medisoft Service Packs (updates) is included, to keep you as current as possible.
Note: Items that require standard IT investigation (e.g. network and server troubleshooting) and customized requests (e.g. reports) are not included in support contracts and will be charged at current T&M rates.