Medisoft Software Updates

Reminder:
With the Practice Partner patches for both 11.1 and 11.2 released on 8/28/2019, an update to the Diagnosis code search system rolled out to our customer base. It is with this new code search update that we will be maintaining new code changes, including those activated in October 2019. Please review the release notes and plan to apply this patch, and all previous, no later than October 31st, 2019.

As of November 1, 2019, the previous version of code search will no longer function and will return an error for any customer not patched up to the 8/28/2019 patch or later.

As always, if you have any questions please reach out to eMDs Support.

Sincerely,

eMDs Support

AUSTIN, TX – January 8, 2019 – eMDs Medisoft Clinical (Practice Partner) 11.2 has achieved Office of the National Coordinator for Health Information Technology (ONC-Health IT) 2015 Edition Health IT Module Certification via Drummond Group LLC, an Authorized Certification Body (ACB) that has been empowered to test software for compliance with the requirements of the federal government’s program. The stamp of approval designates that the software offers the functionality that enables eligible providers and hospitals to meet the requirements of various regulatory programs that require use of certified EHR technology.

“On behalf of our thousands of Practice Partner customers, we are very proud to have achieved 2015 Edition Health IT Module Certification for eMDs Practice Partner 11.2,” commented Derek Pickell, eMDs’ CEO. “This certification represents our ongoing commitment to ensuring that our customers can participate and thrive in the increasingly regulated and complex healthcare market and further demonstrates our pledge to continued “Platform Modernization” across all our eMDs software clients.”

The 2015 Edition Health IT Module Certification will assist eligible providers in attesting for Stage 3 Meaningful Use measures as well as the Advancing Care Information (ACI) measures that are part of the Medicare Incentive Payment System (MIPS). eMDs is also proud to have gone beyond minimum criteria such as including the optional Social, Psychological, and Behavioral criteria to meet the needs of practices in special program delivery models like Comprehensive Primary Care Plus (CPC+). “This achievement is proof of our continued investment in, and commitment to, our long standing Practice Partner client base,” continued Pickell. To earn the certification, Practice Partner 11.2 was tested to be in accordance with applicable standards and certification criteria put forth by the Department of Health and Human Services (HHS).

With more than 15 years of testing experience across various industries, Drummond Group LLC (DG) brings a high level of technical expertise to this process. Its healthcare experience also runs deep, having certified hundreds of EHRs since becoming an ACB in 2010. Practice Partner 11.2, which met the requirements for 2015 Edition Health IT Module, is recognized as an advanced, certified electronic health record and practice management solution. The technology has been proven nationwide to help practices of all sizes and specialties to be more productive and profitable while allowing them to focus on their patients and improve care quality. Practice Partner 11.2 certification number is 15.04.04.2881.Prac.11.00.1.181229. For more details about the certification, please read our ONC 2015 Edition Health IT Certification disclosures. This Health IT Module is 2015 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services.

About Drummond Group LLC
Drummond Group LLC is a global software test and certification lab that serves a wide range of vertical industries. In healthcare, Drummond Group tests and certifies Controlled Substance Ordering Systems (CSOS), Electronic Prescription of Controlled Substances (EPCS) software and processes, and Electronic Health Records (EHRs) – designating the trusted test lab as the only third-party certifier of all three initiatives designed to move the industry toward a digital future. Drummond Group was founded in 1999, and is an ONC-Accredited Certification Body (ACB) and an Authorized Test Lab (ATL). Drummond Group continues to build on its deep experience and expertise to deliver reliable and cost-effective services. For more information, please visit http://www.drummondgroup.com.

It has come to our attention that some customers are still using [email protected] as their sender address on Webview emails. On November 12, 2018, Webview emails using a sender address of [email protected] will no longer be processed by eMDs.

To view your Webview sender address:

View the ppart folder files WebViewPatientMessage.txt and WebViewConsultantMessage.txt in your favorite text editor. The sender address will be after the “$FROM:” on the first line.

Follow the directions below to change your Webview sender address:

If you are using the default SMTP server setup (meaning the SMTP variable in your ppart networkingconfig.ini configuration file is not set) update your Webview email sender address to [email protected] as follows:

1. Login to your WebView as the Site Administrator
2. In the Setup area, click Message Notifications.
3. Click the Save button.

After saving, the email templates are updated with the new sender address ([email protected]).

Patch Bundle Name: 11 Patches 2/14/2018

Version: 11.0

Defect Summary:

197867 Rx – Wrong description received for prescribing Valium with dx code M62.81.

192303 Rx – The drug interaction warning for Z79.01 is incorrect.

195507 Rx – Creating script for Zostavax it prompts warnings on Major Problems K52.9 and/or N28.9 but has the wrong descriptions.

197845 Messaging – Trying to record a Return Receipt message crashes the client. The message subject has an extra character added.

197787 Vitals – Height in Vital Signs changes when there is a decimal, like 66.5 inches is entered.

197937 Vitals – After entry a vitals with ounces if edited an additional pound is added on the edit screen. If saved without noticing that added pound will be written to the db.

197730 Reports – EHR Metrics for a Orders for CPOE Stage 2 2015+ will error if a patient has a ‘/’ in the name. Other characters may cause a problem as well.

197749 Notes – When using QuickText for Insert Family History, Past family history shows in note.

197932 Logs – MaintenanceEngine.Log during patching needs to append and not overwrite.

197859 PPConnect – Applying beta Sch/DemSch patch causes additional interface folder to be added.

197858 Rx – Refresh on Medication screen while deleting causes highlighter to move to wrong medication to potentially delete wrong medication.

197847 CCDA – CCDA version 2.1 will not import into chart.

197981 Notes – Using the Enter| Orders label in a Undefined #1 note tab configured to be signed causes an odd message and for the Order Text to fail to append to the note.

198008 Registries – The BMI results fail to display if the BMI Date is included.

198007 Export CCDA – Clinical Encounters show up in detail select for CCDA but are not output in 1.1 format.

197702 CCDA – Export Medical Summary button disabled in Attachments dialog under a specific workflow.

198022 Reports – EHR Report – Stage 2 2015 HIE (original logic) measure #2 does not counts a patient in the numerator if their transition encounter has been backdated.

197976 operator – No check is perfomed to make sure operator name is not admin or support or has a first and last name when opening LAC screen.

198051 Reports – EHR Report HIE measures – Encounter with both Inbound and Outbound boxes checked do not count in the denominator for the HIE electronic measures when they previously did.

152124 Coding – cannot change the provider on a charge line with a default provider on the procedure.

198009 ePrescribing – Transmit Summary screen displays incorrect value in Gender field,

197794 Messaging – DEX, using On Behalf of does not work after December patches.

197632 Rx – Extended Sig gets combined when transmitting Similar drugs as a group.

 

Change Healthcare has undergone security and rebranding initiatives to their APIs and Web Services that will require customer action to maintain connectivity. eMDs has made the necessary changes to Revenue Management and is ready to roll out these changes to our customers who are using Change Healthcare for electronic claims, remittance posting (ERAs), and patient eligibility.

Both the current and updated versions of the Change Healthcare APIs and Web Services are available for use only until October 24, 2018.  Beginning October 25, 2018, only the updated version of the APIs and Web Services will be operable. To access the new version of the APIs and Web Services, this will require Revenue Management version updates. If you are not on the updated version of Revenue Management by October 25, 2018, your connectivity to Change Healthcare for electronic claims, remittance posting and patient eligibility will no longer be operable.

What do I need to do to update Revenue Management to become compliant for the Change Healthcare updates?

eMDs has posted the Revenue Management v2218 and Revenue Management v1914 updates to accommodate these necessary changes. Please apply this update to your Revenue Management installations prior to October 25, 2018 to ensure you are not negatively impacted by this Change Healthcare update.

How do I update my current version?

You can update your Revenue Management with two simple mouse clicks.

• Open the Revenue Management program from inside Medisoft/Lytec.
• In the top toolbar, click “Help” and select “Check for Update.”

IF YOU WERE UNABLE TO GET ON THE LATEST PATCH of Revenue Management v1914 before Wednesday October 10, 2018, or you receive a “Software Not Found Error” when trying to apply your updates, you will not be able to apply this update through the above process.  In order to apply this change you will need to follow the steps outlined in the knowledge base article labeled Revenue Management 19/14 – Software Not Found Error as a manual procedure is required.

It is imperative that you follow the instructions and apply updates as directed above to prevent downtime for your application.

eMDs is excited to announce the release of Mobile 3.0 for Medisoft and Lytec, which will be submitted to the Apple Store/Google Play for download on Tuesday, Oct. 3. Users should be able to download the 3.0 application shortly after submission.

For customers wanting to upgrade, the 3.0 mobile application will be compatible with Medisoft versions 21 and 22 (upcoming release), and with Lytec 2017 and 2018 (upcoming release). If customers do not plan to upgrade to one of these versions, but still intend to utilize the mobile application for the rest of 2017, they will need to back up their mobile devices so that they are able to restore their mobile application if it automatically upgrades to the 3.0 version of the application. Please note that we will not continue to support versions older than 3.0 after December 31st, 2017.

With the announcement of General Availability of Medisoft 22 and Lytec 2018, the new Mobile 3.1 release is now available for download on the Apple and Google Play stores. Mobile 3.x will work with Medisoft 21 or higher, and Lytec 2017 or higher. The new features in Mobile 3.1 will only be enabled with Medisoft 22 or Lytec 2018.

eMDs will no longer be supporting previous versions of the Medisoft and Lytec Mobile applications (1.x and 2.x) after December 31st, 2017. Please make sure that your practices have updated their mobile applications prior to that date.

eMDs has made an official decision to sunset Practice Choice. There are several reasons for this decision.

eMDs acquired the product and quickly determined the platform it was built on is outdated and not sustainable. In order to provide the best long-term solution for Choice customers, we feel that it is better for you to have a pathway to other eMDs products. These offer richer functionality and can support your practice through continued industry changes.

How Will This Impact Your Practice?
Existing Practice Choice customers will be required to migrate to a new EHR/PM system. Depending on your product needs and requirements, eMDs has several options in our portfolio.

A representative from your value-added reseller will reach out to you over the next few weeks to discuss migration options and next steps.

What is the Timing for the Sunset?
Customers requiring a 2015 certified solution implemented and live by starting Jan. 1, 2018 for EHR incentive program purposes must have completed their move by December 31, 2017. All customers should plan to move to their new system by 3/31/2018. eMDs will keep Practice Choice available until 4/30/2018 so that customers can reference their data and work down AR.

Action Items:
Please join the eMDs Executive team on Wednesday, June 28 for an in-depth discussion of the sunsetting process and migration options. We will be available to answer your questions and concerns. Click here to register for the event.

Resources:
eMDs has compiled a list of what we believe will be the most commonly asked questions. We encourage you to download and read this document prior to the webinar.

Click here to view the FAQ.

• Related Issue: 6/12/2017 Practice Partner Formulary file size increase
• Release impacted: V11 and V11.1
• Customer impact: In order to apply the 6/12/2017 Practice Partner Formulary set, please be certain you have enough space to account for 85 GB more file system space.

eMDs Support has been made aware of an increase in the size of the Practice Partner Formulary files that will require an additional 85 GB of space to allow for download and deployment. On 6/12/2017, we will post this new Formulary set for download. Please ensure that you have the space available to accept the new Formulary set and if not, take action to ensure this is in place by your first initiated Formulary download on or after 6/12/2017.

Microsoft recently released the Windows 10 Creators Update that is causing issues with the Medisoft configuration settings.  The Windows 10 Creators Update released in March 2017, includes 3D in Windows 10, built-in game broadcasting, new tab management features and more in Microsoft Edge, and enhanced security features such as a new Microsoft privacy dashboard.  As part of the security enhancements, Windows re-enables Windows Defender and user account control, both of which are known to hinder performance or use of Medisoft.

What Does the Issue Look Like?

If you install the update, when you try to launch Medisoft Practice Management, it will show the typical Medisoft splash screen displaying the version followed by a pop-up window message stating “Medisoft has stopped responding. Windows is looking for a solution”.  The window will show a green loading bar and after attempting to resolve will then state “Medisoft has stopped responding.  Please close the program”.  After receiving these prompts the user will be forced to close the program.

What actions can you take to avoid this issue?  

If you own a Windows 10 PC and have Windows automatic updates enabled or are prompted to download the Windows 10 Creators Update, simply “decline” or “deselect” the option to perform the update.  You do not need to apply this update.

If you purchase a new Windows 10 PC, then the Creators Update should already be installed.  Maritec Medical will adjust the configurations needed upon installing Medisoft onto your new PC.  

Further Issues or Concerns?

Call Maritec Medical Support at 440-899-7067 x1.

After the successful migration of Webview to the e-MDs server infrastructure on October 31, 2016 we are now at a stage where we need to replace the URL going forward.

On March 1st the McKesson URL (https://webview.mckesson.com/YourWebViewURL) for accessing Webview will no longer forward. After that date only the eMDs URL (https://webview.emds.com/YourWebViewURL) will be directing traffic to Webview. Due to this the actions below, if not already taken, are required to ensure no negative impact to your patient’s access.  Update the PMSIWebView variable from webview.mckesson.com to webview.emds.com in your networkingconfig.ini configuration file. The networkingconfig.ini file is located in your ppart folder on your Practice application server.

If you are using the default SMTP server setup (meaning the SMTP variable in your ppart networkconfig.ini configuration file is not set) update your Webview email sender address to [email protected] as follows:
– Login to your WebView as the Site Administrator
– In the Setup area, click Message Notifications.
– Click the Save
– After saving, the email templates are updated with the new sender address ([email protected]).

We also suggest the following be completed:
– Remind your patients to use your new Webview URL https://webview.emds.com/YourWebViewURL and to update any favorites they use. Note the only change in the URL is that mckesson is replaced with emds.
– Review your practice websites and documentation. If you have links to https://webview.mckesson.com/YourWebviewURL update the links to replace mckesson with emds.

At present time both the eMDs.com and McKesson.com URLs will continue to function however we do plan to discontinue the use of the McKesson.com reference in the as of March 1st, 2017 .

Patch Bundle Name: 11 Patches 2/3/2017
Version: 11.0

Defect Summary:

195079 CQM – Data elements (ICD10 codes, Lab codes) in measures are causing Cypress errors due to space padding with Oracle & SQL DBs.

195076 CQM – The QRDA 1 reports are failing to include the NPI values for Oracle and SQL databases.

195066 CQM – Change age range displays for measures #126 and #155 due to inconsistency with CMS.